Desktop Support Engineer w Łódź, Łódzkie sprżedam

Responsibilities: Provides Tier 2 (desktop support) problem-solving support related to all VIP and office staff hardware and software technical issues. Provide a high level of customer focused service. Ability to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs. Ability, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required. Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support. Allocate time appropriately when asked to be involved in projects that require IT customer service resources. Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization and Other projects and duties as required/assigned. Follow the service delivery metrics (SLAs) for given service desk tickets, requests and incidents Handheld - Blackberry, Android & IOS support knowledge. Follows Client Safety, Health, and Environmental policies and procedures. Hand on Experience on ITSM tools like Service Now. Skill Set: Minimum 3 yrs hands on experience as deskside/Onsite support/local IT engineer Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds Basic understanding of Audio/Video equipment and conference room setup User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations Troubleshoot and assist end users with mobile device setup, activations and performance issues Handheld - Blackberry, Android & IOS support knowledge Good Understanding of ITIL processes Hand on Experience on ITSM tools like Service Now We offer Life insurance Private medical health MultiSport Card Clear career path in a growing multinational organization Wyrażam zgodę na przetwarzanie podanych przeze mnie danych osobowych zawartych w aplikacji dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO). Jednocześnie oświadczam, iż zapoznałem się informacjami administratora o przetwarzaniu danych oraz z prawami jakie przysługują mi na mocy powyższego Rozporządzenia.

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